TransUnion is offering a one-time free credit report to eligible individuals in Hong Kong who have lost their Hong Kong Identity Cards (HKID).
The initiative aims to provide immediate visibility into credit profiles during the high-risk window following identity loss, helping citizens mitigate potential financial damage from identity theft.
According to the TransUnion H1 2026 Update to the Top Fraud Trends Report, identity theft is a major threat in the city, cited as the primary cause of financial loss by 34% of digital fraud victims last year.
Hong Kong also recorded the highest median digital fraud loss globally, standing at HK$48,000, with some individual losses exceeding HK$2.5 million.
Despite these figures, the company noted a reactive response among victims.
Only 42% of affected individuals contacted their credit card providers, while only 39% reached out to credit reference agencies for assistance.
Mitigating identity theft risks
To help consumers address these risks, TransUnion provides access to the complimentary report for affected individuals who book an online appointment within 30 days of losing their HKID.
Applicants must present the required documentation in person at the company’s Hong Kong office.
The report enables individuals to view their credit history for signs of fraud, such as unauthorised account openings or unexpected credit checks from unfamiliar financial institutions.
This allows for swift remedial action, including freezing compromised accounts or notifying banks.
TransUnion also advised citizens to take additional protective steps after an HKID loss, such as filing a police report and monitoring their credit profiles over the long term through regular alerts.
Supporting credit health
“Identity theft can happen quickly, and fraudsters can exploit stolen identities within hours to open accounts and secure loans,”
said Lawrence Chau, Director of Consumer Interactive, Asia Pacific at TransUnion.
He added that the initiative provides individuals with timely visibility into their credit profile during a critical window, helping to safeguard their financial well-being against evolving fraud threats.
Featured image credit: Edited by Fintech News Hong Kong, based on image by alionaursu via Magnific