Sumsub has launched an AI agent verification solution designed to link AI agent actions to verified human identities, targeting the growing risks of unmonitored digital transactions.
The release coincides with new survey findings from the company showing that consumers across Greater China are increasingly delegating control to AI agents, despite unresolved security risks.
To address these vulnerabilities, Sumsub introduced its new tool within a Know Your Agent framework.
The system verifies AI agents by linking their actions to a confirmed human identity and helps ensure that authorised users carry out automated financial or administrative actions.
“AI agents can dramatically improve efficiency, but they cannot replace human accountability,”
said Penny Chai, Vice President, APAC at Sumsub.
Chai noted that as the technology advances, consumers and businesses need clarity on how decisions are made and who is responsible when systems fail.
Hong Kong consumer trust and regulatory warnings
The growing autonomy of AI agents has drawn regulatory scrutiny.
In March 2026, Hong Kong’s Office of the Privacy Commissioner for Personal Data warned organisations and the public about the privacy risks associated with delegating tasks to AI agents.
Sumsub’s Greater China AI Agents Consumer Trust Survey found that 44% of respondents have experienced negative outcomes linked to AI agent use.
These incidents include unauthorised purchases, personal data leaks, and account compromises.
Despite these warnings, the survey found that 15% of Hong Kong consumers delegated actions to an AI agent in the first quarter of 2026.
The report highlighted a knowledge gap, noting that only 45% of Hong Kong respondents can distinguish an AI agent from other forms of AI.
The data also showed that nearly 80% of Hong Kong respondents are uncertain or unaware whether platforms have rules governing AI agent usage.
When AI agents fail, 40% of Hong Kong consumers say developers, platforms, and users should share responsibility.
Financial decisions significantly reduce consumer confidence.
According to the data, 77% of consumers across Greater China say they would feel more secure if platforms require human approval before an AI agent processes a payment or handles sensitive data.
“Effective AI agent governance requires strong public-private collaboration,”
said Jason Chan, APAC Government Relations Lead at Sumsub.
Chan added that Sumsub plans to work with regulators and industry partners to establish clear standards that protect consumers while keeping AI agents within transparent safeguards.
Featured image credit: Edited by Fintech News Hong Kong, based on image by Sumsub