'CX Recovery On Cards But Could Take 1-2 Years'

"); jQuery("#212 h3").html("

Related News Programmes

"); });

2022-08-11 HKT 09:43

Share this story

facebook

  • 'CX recovery on cards but could take 1-2 years'

An aviation analyst says the reduction of hotel quarantine to three nights should boost business for Cathay Pacific, but that it could take up to two years for it to return to pre-pandemic levels.

The airline on Wednesday reported a first-half loss of HK$5 billion, but that was a third lower than in the same period last year.

Herman Tse from the aviation analytics firm Cirium said he was optimistic about the outlook after the government eased quarantine requirements this week.

Noting that the company's performance had improved slightly but was still drastically lower than 2019 levels, he said: "The easing of travel restrictions will definitely improve passenger demand and passenger revenue."

He cautioned, however, that the turnaround would take time. "Generally, Hong Kong has fallen behind, with fewer than 100 departing flights every day, compared to places like Singapore which has 300 departing flights every day, and quarantine-free travel.

"For sure, Cathay is preparing for recovery at the moment, but it may take 1-2 years to fully recover to pre-Covid levels. Ticket prices are currently very expensive, but these may come down when there is balance between inbound and outbound passengers."

RECENT NEWS

Adyen And JCB Launch Card-on-File Tokenisation To Boost Payment Security

Adyen and JCB Co., Ltd. have launched JCB’s card-on-file (COF) tokenisation service, designed to improve the securit... Read more

Hong Kongs Cashless Future Is Closer Than You Think

A recent Worldpay report indicated that the digital wallets Hong Kong has could dominate its payment landscape by 2030.... Read more

HKMA Green Fintech Competition Open For Submissions

The Hong Kong Monetary Authority (HKMA) announced the launch of the 2025 Green Fintech Competition on 9 May 2025. It is... Read more

HSBC Launches Refreshed Hong Kong App With Smarter, Personalised Features

HSBC Hong Kong announced the launch of it refreshed HSBC HK App on 7 May 2025, set to roll out by phases beginning mid-... Read more

Chubb Life Hong Kong Launches Health Up Insurance For The Tech-Savvy

Chubb Life Hong Kong introduced the Health Up Insurance Plan (Health Up) on 7 May 2025. The Chubb Health Up Insurance d... Read more

Ant International Eyes Hong Kong IPO, In Talks With Regulators

Ant Group, a subsidiary of China’s Alibaba Group, is reportedly planning to list its overseas branch, Ant Internation... Read more