Why do so many AI pilots fail in banking even when the technology itself works?
In this episode, Vincent Fong, Fintech News Network, speaks with Cynthia Siantar, Head of Investor Relations and General Manager for Singapore at DynaAI, about why banks often struggle to move from AI experimentation to real execution.
The conversation explores:
- why AI pilots get stuck inside large organisations
- the build vs buy dilemma facing banks
- what separates banks that get measurable ROI from those that do not
- how one collections use case created a clear business case for AI
- where agentic AI and internal copilots may deliver the most value next
One of the clearest takeaways from this discussion is simple: start small, solve a real pain point, and move fast once the first use case works.
If you work in banking, fintech, AI strategy, digital transformation, operations, or customer experience, this is a useful look at what it really takes to make AI work inside a financial institution.
Featuring:
- Vincent Fong, Fintech News Network
- Cynthia Siantar, Head of Investor Relations and General Manager, Singapore, DynaA