Ping An Insurance recently announced the upgrade of its “Ping An Family Doctor” brand. The upgraded service features a one-stop, proactive health management system focused on “proactive health management, chronic disease control, and full disease management.”
Michael Guo
“As a world-leading financial brand, Ping An never forgets its original aspiration and vision, remains customer-needs oriented, and provides customers worry-free, time-saving, and money-saving healthcare services to further promote the high quality, systemic and standardised development of ‘Internet + Family Doctor’, and support the national ‘Healthy China’ vision with the national ‘Healthy China’ vision by offering worry-free, time-saving, and cost-effective services,”
said Michael Guo, Group Co-CEO.
The upgraded system includes a team of certified family doctors, a 5A standard service process, tailored health management for various patient groups, and extensive use of AI for service quality checks.
Ping An Health’s advanced technology supports this initiative with databases for diseases, medicine, and medical resources and AI-driven tools for health management. The “Ping An Doctor’s Assistant” workbench simplifies health management processes, ensuring safety and compliance in services.
Ping An Health, the group’s healthcare arm aims to deliver professional and comprehensive health management services. As of 2023, it has nearly 13 million family doctor users, with over 98 percent satisfaction.
The initiative also integrates Ping An’s successful “insurance + healthcare” strategy, combining medical services with financial products.
According to the company, in 2023, over 20 million Ping An Life Insurance customers used Ping An’s healthcare services, achieving a 99 percent satisfaction rate.
Looking ahead, Ping An Health plans to further enhance its family doctor services, invest in health and senior care ecosystems, and develop the Chinese “managed care model” while expanding partnerships with financial and corporate clients to continue growing.
Featured image credit: Edited from Freepik