Hang Seng Bank has rolled out an e-Passbook service in Hong Kong in a bid to strengthen age-friendly banking. The Hang Seng e-passbook uses Near Field Communication (NFC) technology to let traditional passbook account holders check balances and review transaction history directly from their mobile phones.

The service is available from 9 April 2026 at all Hang Seng branches and targets customers who hold a “valid personal HKD Passbook Savings Account” but have not enrolled in the Hang Seng Personal e-Banking platform.

After a one-time branch visit to a Hang Seng Bank branch to link a designated mobile device, customers can tap their phone to view their account balance, access two years of transaction history, and request records going back up to seven years.

Rannie Lee, Head of Retail Banking and Wealth at Hang Seng Bank, said the launch reflects the bank’s commitment to extending the convenience of modern banking to passbook holders.

Rannie Lee
Rannie Lee

“By understanding our customers’ needs and habits, we’re bringing the convenience of modern banking to passbook holders through technology – simplifying everyday banking and supporting the silver economy.”

Hang Seng Bank counts over one million passbook customers, more than half of whom have held accounts with the bank for over 30 years.

The e-Passbook interface features larger fonts and bilingual transaction descriptions in Chinese and English, with an optional landscape view for wider display, which caters to seniors.

Supported devices include iPhones running iOS 17.0 or above and NFC-enabled Android phones. The service operates on a “one card, one device” principle, which means that customers can access their account using only one designated mobile phone linked at the branch. The e-passbook does not support fund transfers.

Alongside the service launch, Hang Seng is running a “Passbook Collectibles Exhibition” on the ground floor of its Headquarter Branch in Central through 7 May 2026, displaying a selection of historical bank passbooks.

Featured image edited by Fintech News Hong Kong based on image by Dikarte on Freepik