Citigroup announced on 22 May 2025 that it has launched Citi AI, a suite of tools for its employees in Hong Kong, according to Reuters.
The tools help with internal operations such as retrieving information from Citi’s policy library, summarising documents, and drafting electronic communications, among other tasks, the statement said.
Aveline San, CEO of Citi Hong Kong and Macau and head of banking, shared that these initiatives align with the Hong Kong Monetary Authority’s dedication to encouraging the responsible use of AI within the banking sector.
Citi AI is currently accessible to 150,000 employees in 11 countries, including the United States, India, and Singapore. The company plans to launch the tools in additional markets this year.
Citigroup also intends to leverage Hong Kong to bolster its wealth management offering in the Greater Bay Area and across Asia, highlighting the importance of Hong Kong as a hub for serving clients, including in mainland China.
In a separate development last week, Citi reportedly let go of up to 200 IT contractor roles in China. The bank plans to hire its own staff globally for these operations to improve risk management and data governance.
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