Asia Insurance, a general insurer in Hong Kong and Macau, has gone live with CoverGo’s next-generation, end-to-end health insurance platform to support a fully digital experience for customers, distribution partners, and internal teams.
The rollout marks a key step in Asia Insurance’s ongoing digital transformation, streamlining the customer journey from digital quotation to claims processing.
Through CoverGo’s flexible, API-driven platform, partner agents can collect customer data efficiently during the sales process, while Asia Insurance’s teams can manage applications through the Admin Portal.
Policyholders can also access a digital-first experience via the Member Portal, where they can submit and track health claims online with greater ease and transparency.
The platform enables Asia Insurance to introduce customised health products quickly, expand digital distribution, reduce operational costs through automation, and enhance the experience for both customers and partners.
“Digital transformation is a key priority for Asia Insurance, and our collaboration with CoverGo is a major milestone in that journey,”
said Winnie Wong, CEO of Asia Insurance.
“The platform allows us to be more agile in product delivery, more efficient operationally, and most importantly, more responsive to the evolving needs of our customers and distributors.”
Tomas Holub, CEO of CoverGo, added:
“By leveraging our next-gen platform, Asia Insurance is able to launch products faster, streamline operations, and offer a seamless user experience to customers and intermediaries alike.”
The launch strengthens CoverGo’s role as a technology provider for insurers seeking to modernise legacy systems and deliver digital experiences at scale.
Featured image credit: Asia Insurance